SALE/LAST CALL ITEMS:

All sale items are final and cannot be returned, exchanged, or refunded. Any such requests will not be considered and will be disregarded.

All products listed under our dedicated Last Call section are final sale items and are not eligible for return or exchange. A clear note regarding this policy is also displayed on the respective product pages before purchase.

We recommend ordering Last Call items only when you are confident about your size to ensure a hassle-free shopping experience.

RETURN POLICY:

Returns are accepted on unworn items only (excluding sale items) within 72 hours of delivery.

To initiate a return, please visit the Return/Exchange Portal and fill out the form, or drop an email to support@tauxxic.com (Do mention your order ID).

Please note that once your order has been received at the warehouse, it will go through a quality check. Please make sure the product(s) are in the same condition as they were shipped. If the products are returned in poor condition or have clearly been worn, we won’t proceed with the query.

A ₹149 return fee applies to cover logistics and handling. 

Kindly allow 7-10 business days for the return to be processed and the amount to be shown in your bank account or in the form of store credit in case of COD orders.

PLEASE NOTE: REFUNDS / BANK TRANSFERS ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

It takes up to 24-48 working hours for the refund to be credited to the source account once we initiate it from our end.

For COD orders, a store credit will be provided within 7-10 business days from the day of return pickup at your registered e-mail address/contact number. Store credit is valid for 50 days from the date of issuance. No action can be taken after 50 days.

MULTI-PRODUCT ORDERS:

For orders containing multiple products:

• A ₹149 return fee applies to the first product, with an additional ₹50 for each additional product returned.
• For COD orders, eligible returns will be issued as store credit only.
• For prepaid orders, if multiple products are returned, the net value of the lowest-priced returned product (after applicable discounts) will be refunded to the original payment method. The remaining eligible amount, after deducting the applicable return fee, will be issued as store credit.
• If all products from a prepaid order are returned, the same rule will apply: the net value of the lowest-priced returned product will be refunded, and the remaining eligible amount will be issued as store credit.

All returns remain subject to the terms and conditions mentioned in our standard return policy above.

EXCHANGE POLICY:

We are happy to offer exchanges on unworn items within 72 hours of delivery. Please note that no further actions will be taken beyond this timeframe.

To process your exchange, please visit the Return/Exchange Portal and fill out the form or drop an email on support@tauxxic.com. Kindly ensure the product(s) are returned in the same condition as they were shipped. 

There is a charge of ₹149 for exchanges. Since we rely on third-party delivery services, we incur charges for reverse pickups and deliveries. Therefore, we kindly ask customers to cover only the one-way shipping costs.

For exchanges, we will attempt to pick up the item twice. If the courier is unable to collect the package, you will need to return it to our company address. Reverse pickups are subject to availability based on your area’s pin code.

Your exchanged product will be shipped as soon as we inspect the returned item, and the entire process usually takes about 7-9 days. If items are returned damaged, or without tags and original packaging, an exchange will not be granted.

Exchanges are based on product availability. If the requested size is out of stock, we will provide either store credit or a product exchange. Store credit is valid for 50 days.

Please note that only one exchange request is permitted per order. Once an exchange has been processed, no further exchange request will be accepted for the same order. Therefore, make sure you select the correct size. Our team is here to assist you if needed.

If your area’s pin code falls under a non-serviceable zone for return pickup, we will notify you. In such cases, we expect you to arrange and bear the cost of sending the product back to us.

MULTI-PRODUCT EXCHANGES:

• For orders containing multiple products, customers may request an exchange for multiple products in a single exchange request. However, only one exchange request is permitted per order, and no further exchange requests can be raised once the exchange has been processed.
• A ₹149 exchange fee applies to the first product, with an additional ₹50 for each additional product being exchanged.

All exchanges remain subject to product availability and the applicable exchange terms mentioned above.

LOST AND DAMAGED SHIPMENTS:

For any claims regarding lost or damaged shipments, please contact us in writing within 24 hours of delivery at support@tauxxic.com. If your shipment is damaged or incomplete, kindly provide photos and videos of the packaging and items, along with a description of the issue. Claims made after this period will not be accepted.

If your order cannot be delivered due to incorrect information or missed deliveries, it will be returned to our shipping facility. We will reach out to you once we receive the undelivered package. For prepaid orders, you will have the option for a reshipment or store credit, which is valid for 50 days.

You can get in touch with us about any issues at support@tauxxic.com and we will be happy to help. All queries will be solved between Monday – Saturday, 10 a.m. to 6 p.m.