Frequently Asked Questions
CAN I CHANGE MY DELIVERY ADDRESS?
If your parcel has not yet been packed in the warehouse, we may be able to change your delivery address. Please contact our support team as soon as possible with the new address details. Unfortunately, we are unable to change a delivery address once the order has been dispatched.
WHEN WILL MY ORDER BE DISPATCHED?
We ship orders Monday to Saturday only, excluding National Holidays. We ship your orders within 2 working days of receiving your order, so you can expect your shipment to arrive within 5-7 days of placing your order. However, India is a pretty big country, so remote areas and unexpected weather conditions may affect your order time.
CAN YOU EXPEDITE MY PRODUCT ON PRIORITY?
If you’d like to expedite your order, get in touch with our support team. We’ll check with our logistics partner and provide you with an update. This only applies to prepaid orders.
CAN I CANCEL MY ORDER?
Yes, you can cancel your order within 24 hours or before it has been dispatched. Once the parcel is on its way, cancellations will no longer be accepted.
I HAVE ORDERED THE WRONG SIZE, CAN I CHANGE THIS?
If your order has not yet been dispatched and we have the correct size available, we may be able to amend this for you. All you need to do is contact our support team and they will look into this for you.
WHAT TO DO IF I HAVE NOT RECEIVED A CONFIRMATION EMAIL?
If you haven’t received a confirmation email of your order, then please double-check the information you used when placing the order. If all information is correct, then please check your spam folder to locate this email before contacting us. If the added email address is incorrect, please contact our Customer Service Team, and they will be able to assist you further with this.
MY ORDER HAS ARRIVED DAMAGED, WHAT DO I DO?
The customer must inform us if there are any items missing/damaged or faulty inside your parcel within 24 hours of the parcel being delivered. The product(s) should be returned to us and must come back to us in original condition i.e, unwashed, with tags attached etc.
MY PARCEL HAS ARRIVED BUT A PRODUCT IS MISSING?
If your shipment is incomplete, please contact us in writing within 24 hours of delivery at support@tauxxic.com. Kindly provide photos and videos of the packaging and items, along with a description of the issue. Claims made after this period will not be accepted.
I HAVE RECEIVED A WRONG ITEM IN MY DELIVERY, WHAT DO I DO?
Firstly, we would like to apologise for the inconvenience caused. Please contact us in writing within 24 hours of delivery at support@tauxxic.com.
I WON’T BE AT HOME TO ACCEPT MY ORDER.
We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our courier partner will re-attempt the delivery
2 more times until the order is Returned to Origin (RTO). To avoid an RTO, please make sure to inform us about the same on support@tauxxic.com so that we can hold our shipment until you are available at the location.
HOW CAN I TRACK MY ORDER?
Once we’ve dispatched your order, you will receive an email with all the shipment details. This includes the shipment number/AWB and the name of the courier company so you can track it on their website. You can also get in touch with our support team.
CAN I RETURN/EXCHANGE AN ITEM?
Yes, for details, kindly visit the return/exchange policy page.
WHAT HAPPENS IF MY ORDER CANNOT BE DELIVERED?
If an order is undelivered due to incorrect information or missed deliveries, it will be returned to us. For prepaid orders, you can choose between reshipment or store credit valid for 50 days.